Refund Policy

REFUND POLICY

1. Overview

SocialTush provides customized digital marketing, social media management, promotion, branding, consulting, and related online services. As all services are tailored to the specific requirements of each client, pricing and deliverables may vary from project to project.By purchasing any service from SocialTush, you acknowledge that you have read and agreed to this Refund Policy.

2. Service Nature

All services provided by SocialTush are digital services and are customized according to the client's requirements.Because resources, labor, planning, and execution begin shortly after an order is placed, not all purchases are eligible for refunds.

3. Pricing Structure

SocialTush does not maintain a fixed product catalog.Pricing is determined individually based on:

  • Service type
  • Project scope
  • Duration
  • Complexity
  • Custom client requirements

Typical service fees range between USD $7 and USD $5,000.A final price is agreed upon with the client before work begins.

4. Eligible Refund Requests

Refund requests may be considered when:

  • The purchased service has not yet been started.
  • SocialTush is unable to deliver the agreed service.
  • Duplicate payments were made by mistake.
  • A technical issue directly caused failure of service delivery.
  • The delivered service substantially differs from the agreed scope.

All refund requests must be submitted within 7 calendar days of purchase.

5. Non-Refundable Services

Refunds will not be granted under the following circumstances:

  • Change of mind after purchase.
  • Client no longer requires the service.
  • Client fails to provide required information or materials.
  • Dissatisfaction based on subjective preferences.
  • Expected business results were not achieved.
  • Delays caused by third-party platforms such as social media networks.
  • Services that have already been completed or substantially delivered.
  • Custom consulting or strategy sessions that have already taken place.

6. Service Cancellation

Clients may request cancellation before work begins.If work has already commenced, SocialTush may deduct costs associated with work already performed before issuing any partial refund.

7. Chargebacks and Payment Disputes

Clients agree to contact SocialTush before initiating a chargeback or payment dispute.Fraudulent chargebacks or disputes may result in immediate suspension of services and submission of supporting documentation to the payment processor.

8. Refund Processing Time

Approved refunds will be processed within 15 business days.Refunds will be returned using the original payment method whenever possible.Actual receipt of funds may depend on the customer's bank, card issuer, or payment provider.

9. Service Delivery

Delivery timelines vary depending on the service purchased.Estimated delivery times are discussed and agreed upon before work begins.SocialTush is not responsible for delays caused by:

  • Third-party platforms
  • Platform policy changes
  • Account restrictions
  • Force majeure events
  • Client communication delays

10. Limitation of Liability

SocialTush does not guarantee specific financial, business, marketing, traffic, engagement, ranking, or revenue results.Services are provided on a best-effort basis using professional industry practices.

11. Contact Information

For refund requests or questions regarding this policy, please contact:Email: support@socialtush.com

12. Policy Updates

SocialTush reserves the right to modify this Refund Policy at any time.Any updates will become effective immediately upon publication on the website.